Return Policy

At 1stpohrm.store, we are committed to ensuring your satisfaction with our high-quality amino acid products. If you are not completely satisfied with your purchase, please review our return policy below.

Eligibility for Returns

• Returns are accepted within 30 days from the date of delivery.
• Products must be unused, unopened, and in their original packaging.
• To be eligible for a return, please ensure the product is in the same condition that you received it, including all seals and labels intact.

Non-Returnable Items

• Opened or partially used products
• Products damaged due to improper storage or handling after delivery
• Customized or specially ordered products

Return Process

1. Contact our Customer Service team at [email protected] or call +1-402-962-2952 to initiate a return.
2. Provide your order number, product details, and reason for return.
3. Once your return request is approved, we will provide you with instructions on how to ship the product back.
4. Please ship the product using a traceable shipping method and keep your receipt.

Refunds

• After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days back to your original payment method.
• Shipping and handling fees are non-refundable.

Exchanges

If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or exchange at no additional cost.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).